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Articles Tagged With: "innovation"

Customer Intelligence and Teamwork Drive Innovation

Customer Intelligence and Teamwork Drive Innovation

Innovation happens in many places and has many faces. Enterprises are required to nurture internal processes that work in sync like ecosystems to encourage front line intelligence to feed ideas through to management so that services, products, processes and teamwork ensues collaboratively to deliver benefits to the Value Chain. This requires effective team work and a supporting methodology that aims to treat your team more like an agile soccer team if you think about it so that anyone can effectively take control of the ball and score the goal.

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In the book "Competing Against Luck: The Story of Innovation and Customer Choice" by Harvard Business School professor Clayton Christensen; the core concept of the "Job To Be Done" theory is introduced which is hugely relevant for enterprises wanting to leverage collaborative team work in creating value. The theory stresses that in order to drive organisational product, service and process excellence; we need to focus on alleviating the forces of anxiety, inertia, substitution and resistance across both the customer and employee value chain. Christensen articulates a mechanism to achieve this by firstly creating "specs" that define what outcomes and values are required in order to lead to customers or employees firing old methods, solutions, products and services and adopting new ones. In doing so, the product development team (as an example of a department vested with solving consumer problems) will be satisfied as they have induced consumer adoption either by bringing non-consumption into consuming contexts or working on incremental product and service innovation. Christensen states that "The circumstance is fundamental to defining the job (and finding a solution for it), because the nature of the progress desired will always be strongly influenced by the circumstance".

This is important as traditionally, managers usually follow one of four primary organising principals in their innovation quest (or some composite therefore) being product attributes, customer characteristics, trends and/or competitive response. The challenge here is that these are not bad or wrong but they are essentially sampling of the most common and are insufficient and therefore not predictive of customer behaviours. In this article, I allude to how the Bioteaming action rules across the Organization, Execution and Connectivity Zone facilitates the dynamics required to solve the 'job to be done'.


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How nature optimises its teams: small is beautiful but big is powerful

How nature optimises its teams: small is beautiful but big is powerful
Nature has a way of automatically right-sizing a group to tackle the job at hand. Just like the Russian Matryoshka Dolls (dolls within dolls), small groups link into bigger ones, which in turn link into still bigger ones. In this follow-up article to "Why penguins have no commanding officer" and "Did ants invent the perfect system for communicating via mobile technology?", Ken Thompson writing for NESTA explores what we can learn about teamwork and group/community size from nature's most successful teams.

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Brainstorming - 7 Do's and 6 Don'ts

Brainstorming - 7 Do's and 6 Don'ts

Brainstorming is one of those things which some people believe is natural and easy - they are wrong! There are 7 things which will make your team brainstorm go brilliantly .... and 6 things which will absolutely kill it. Find out what they are here.


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European Innovation and Creativity Conference September 2011 Portugal

European Innovation and Creativity Conference September 2011 Portugal

I am looking forward to speaking and running a workshop on High Performing Teams at ECCIXII - the 12th European Conference on Innovation and Creativity in Portugal (Faro) from September 14-17.


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Virtual Enterprise Networks Presentation

Virtual Enterprise Networks Presentation
Thanks to mollfrey for posting my presentation on VENs at Connecting Innovation in Brighton (UK) on myplick.com. I like the way the slides are automatically previewed in flash with the text transcript also shown. Nice one!

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Discover Bioteams via Experiential Learning

Discover Bioteams via Experiential Learning
What is the best way to introduce bioteaming into any organization or network? I recommend an Experiential Learning approach which allows you to evolve your own unique take on bioteaming which takes full advantage of the hidden learning and experiences you and your organization already have about 'natural teams'.

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Innovation Strategies: Survival of the Fittest

Innovation Strategies: Survival of the Fittest
Alexander Kandybin, of Booz & Company, suggests consumer products companies need to look to the power of natural selection to break out of the incremental innovation trap.

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KenThompson

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